Frequently Asked Questions (FAQs)

What material are the watch strap made from?
Genuine rubber bands & straps are made of high-performance fluoroelastomer. Buckle hardwares use stainless steel.

What kinds of watches does your strap and band fit?
Our straps fit any watches in straight lug except for exclusive straps for special lug shape. How to determine the strap width to select right one, pls view Useful Guide on the bottom of page.

Do you ship item to all over the world?
Yes, we have global customers and ship to all over the world. We are so appreciative of their approval and support.

Will I be charged customs and import duties?
It is a possibility to charge custom and import duties for imported goods when the packages arrive at the destination country. The charges is normally paid by express company in advance, but finally you need to pay these charges when you sign for parcel. Unfortunately, we don’t have any control over any of these charges and we will not be able to tell you what you are likely to be charged because of different customs policies significantly from country to country. Contacting your local customs office for advice who will give you a better idea of what you might be charged.

Where do I use the Coupon Code?
Please enter the coupon code for enjoying discount when you check out. Don npt forget to use it!!!

How should I sign for my package?
when the package arrive, the local carrier would contact you for delivery per shipping address on order. Meanwhile, you might call carrier firstly and let them deliver it at your convenient time or you may go local service office to take it. ​

How big of wrist does the strap can fit?
Our straps keep the extra hole for adjustment when was made, so most of wrists can put on. Furthermore, my wrist is about 145mm that I can use our watch bands. Therefore, don’t worry about your small wrist.

How long will it take to receive my straps after I place a order ?
Normally 15 to 28 working days by post shipping, and 6 to 10 working days by express shipping after receiving payment. Please note that the shipping would be delayed because of holidays and local customs dispose.

I am looking for a watch strap that is sold out on the store, when will you have it again?
We replenish them every a couple of weeks. Please contact us and we shall inform you as soon as we have it.

Where do you ship from? What shipping methods will the order use?
All orders will be shipped from People’s Republic of China. The parcel is normally shipped with post service except the Aramex for Middle East and DHL when choose *express shipping*.

Does the shipment has tracking number?
All shipments will be offered tracking number, in order that you can track the shipping status for parcel at any moment.

Where should I leave my shipping address?
When place a order, there’ll the reminder to leave the address. Please leave right shipping address with phone number in order to deliver your items rightly. Will ship goods as billing address for paypal payment.

Who pay the shipping fee for return?
For return delivery, you will pay all fees, and the paid shipping cost is non-refundable.

Is the strap exactly same as picture on site?
We think none of stores dare to ensure this, because of different pixels from computers to tablet, cellphone, so the object shall be a bit difference more or less than picture you see on computer, tablet and phone. But I believe you will be satisfied with holding it when see the physical goods.

What is the shipping cost, is it free shipping?
All purchase will be free shipping. In addition, want to receive parcel faster you can choose express shipping at $30 dollars. More details on shipping cost, pls view the page of *shipping and return*.

What payment ways may I use?
With Paypal you can securely, easily and fastly pay with your Credit Card and Debit Card, even though you do not have a paypal account. The important is your bank card details are stored securely at PayPal. Furthermore, the paypal payment is free of charge for you.